Frequently Asked Questions

Everything you need to know about our handcrafted jewelry and accessories.

How should I care for my Lucite and metal jewelry?

To maintain the brilliance of your pieces, clean them with a soft, dry cloth. Avoid contact with perfumes, hairsprays, and harsh chemicals, as these can damage the hand-painted Lucite and plated finishes.

What is your return policy?

We accept returns on unworn, non-final sale items within 30 days of purchase. Items must be returned in their original packaging with all tags attached to be eligible for a full refund.

Do you offer international shipping?

Yes, Alexis Bittar ships to many countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.

Are your products covered by a warranty?

We stand behind the quality of our craftsmanship. We offer a one-year warranty against manufacturing defects for jewelry purchased directly through our website or boutiques.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Can I change or cancel my order after it has been placed?

We aim to process orders as quickly as possible. If you need to make a change, please contact our customer service team within one hour of placement, and we will do our best to accommodate your request.